Refund & Return Policy

**Last Updated:** July 31, 2026

Thank you for shopping at **EastWise Wellness** (eastwisewellness.com).

Because our products are **digital goods delivered via internet download**, all sales are final and non-refundable once the download link or file access has been provided.

### 1. Digital Product Policy Due to the immediate, non-returnable nature of downloadable digital content (E-books, PDF Meal Plans, Cheat Sheets, and Templates), we do not offer refunds, exchanges, or store credits for "change of mind" or accidental purchases.

### 2. Exceptions (Damaged or Incorrect Files) We want to ensure you have a seamless experience. We will happily replace or resolve your order under the following circumstances: * **Duplicate Purchases:** If you accidentally purchased the exact same e-book twice in a single transaction, please contact us within 7 days for a full refund of the duplicate charge. * **Corrupted or Incomplete Files:** If the downloaded file is damaged, corrupted, or missing pages, please notify us immediately. We will issue a replacement link or email the file directly to you within 24–48 hours.

### 3. Medical & Educational Disclaimer Our digital guides are created for educational and informational purposes only regarding traditional Chinese food therapy and wellness. They do not constitute medical advice, diagnosis, or treatment. Disliking the recipes or health philosophy does not qualify for a refund.

### 4. Need Help? If you experience any issues downloading or opening your files, please reach out to our support team with your **Order Number** and email address at:

* **Email:** [email protected] * **Response Time:** 24–48 hours (Monday–Friday)